Privacy Policy

Effective Date: October 28, 2026

Lionel M. Nelson, DMD, P.A. (“Nelson Gentle Dental,” “we,” “us,” or “our”) operates nelsongentledental.com. This Privacy Policy applies to information collected through this website and through our text messaging program.

1. Data Security and Information Handling

Lionel M. Nelson, DMD, P.A. is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.

You agree to notify Lionel M. Nelson, DMD, P.A. immediately of any unauthorized use of your account or any other security breach. Lionel M. Nelson, DMD, P.A. will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.

2. Privacy Policy

Lionel M. Nelson, DMD, P.A. collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.

We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes.

You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.

3. Data Protection

Lionel M. Nelson, DMD, P.A. takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.

4. Explicit Non-Sharing of Information

Lionel M. Nelson, DMD, P.A. is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not share, sell, rent, distribute, or trade your personal data to third parties unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared or sold with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5. Opt-Out Instructions

If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word STOP or UNSUBSCRIBE to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us. If you require assistance, reply HELP, or you can call (919) 489-0497 or email us at reception@nelsongentledental.com to reach our office.

6. Changes to the Privacy Policy

Lionel M. Nelson, DMD, P.A. may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.

By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.

7. Protected Health Information

Health information we maintain as your dental provider is also protected under HIPAA and is handled according to our Notice of Privacy Practices, which is available at our office.

8. Contact Information

For any privacy inquiries, please contact us at reception@nelsongentledental.com or call us at (919) 489-0497.

Lionel M. Nelson, DMD, P.A.
3109 University Drive, Suite 1
Durham, NC 27707